5 Future-Proofing Ideas for Your Business

The world is changing faster in ways that companies could have never envisioned. Despite this, several businesses have stayed adamant about future-proofing their businesses, making them more vulnerable to the negative impacts of unexpected future events. 

5 Future-Proofing Ideas for Your Business

Also, technology, trends, and customers’ demands and preferences constantly change, so future Proofing is needed to survive this situation. Otherwise, businesses will likely end up being irrelevant and outcompeted. 

There are many ways to prepare for the future besides securing funding with trustworthy options like CreditNinja loan lender. So, whether you’re running a small or big company, listed below are five future-proofing ideas you can try. 

Open Innovation 

Gone are the days when focusing on sales and product development was the thing. The new trend is open innovation. It’s where you encourage people outside your business, such as customers, suppliers, or partners, to share their insights about your business. However, open innovation still has risks. 

For example, revealing information not intended for sharing, such as intellectual property, could happen. As a result, businesses could lose their competitive advantage. Nevertheless, the best part of it is that it’s client reaching. It straightforwardly accommodates the changing views and preferences of customers. 

The more you consider customers’ voices and address their concerns, the more productive your business is. Think of it as outsourcing relevant and more accurate customer targeting and market research at no cost. 

Minimum Viable Product (MVP)

In promoting open innovation, a minimum viable product (MVP) can give you a hand. It’s a pared-down version of a product with features enough to catch public attention and be used by early users who can then give feedback for future product development. 

MVP isn’t a prototype. It doesn’t only test the design and technical aspects of a brand but also assesses fundamental hypotheses for a business model with real-life data. Further, it determines the more profitable product features, so it’s often considered the sweet spot between risks and return on investment (ROI). 

Although MVP can make them prone to negative feedback and imitation risks, companies can still build immediate solutions from customers’ validated learning. What’s more, they do so without wasting too much effort and resources, including time, money, and advertising. 

Process Optimization

Utilizing resources, like customers’ validated learning gathered from releasing MVPs to their fullest to seek new possibilities for improvement, is called process optimization. It aims to maximize output and minimize costs, leading to successful business bottom-line results.

A successful process optimization project requires five Cs: 

  1. Customer-first;
  2. Conscientiousness (define the right key performance indicators or KPIs);
  3. Collaboration (build feedback explicitly);
  4. Communication transparency; and
  5. Continuous execution. 

They should be thoughtfully implemented to avoid risks, such as misunderstanding KPIs and the process’ current status quo. Further, since process optimization promotes continuous improvement, businesses can reduce the risks of keeping an inefficient process unchanged and be more compliant with laws and regulations, competitive, efficient, and cost-effective.

Digital Transformation (DT)

Studies show digital transformation (DT or DX) has been sped up by several years due to the COVID-19 pandemic. While it can help companies be more acquainted with technological trends, many are facing challenges.

Some old, big companies are also in doubt about DT due to security risks, legacy systems, risk-averse organizational culture, and the looming digital skill gap. Despite these, many businesses realized that DT’s benefits outweigh these challenges. On that account, statistics show that many businesses are fast-tracking their DT initiatives this year. 

Being cyber-physical and hyperconnected improves data collection, resource management, collaboration, and productivity. In addition, as 63.1% of the global population are Internet users, digitizing a business translates to customer-centricity, which creates loyalty that leads to higher profits. 

People are getting used to instant gratification caused by digital technology these days. Many are even thinking of it as a standard already. On that account, it’s safe to say these technological adoptions will likely stay for good, so embracing DT will surely future-proof businesses. 

Resilience-Centered Approach

Resilience-centered businesses can recover fast in case of any critical and catastrophic situation, such as a pandemic and global inflation. It can also persist in the face of substantial changes in the business and economic environment using different strategies. 

These strategies include the following principles:

  1. Layering (using two or more business elements to fulfill the same goal);
  2. Complementarity and consistency (integrate all elements well with all the processes);
  3. Foresight (evaluate how all business elements work together in daily operations and threats); 
  4. Accountability and transparency (monitor human and technical components and fix errors before they escalate); and
  5. Precautionary (conduct stress tests for risks). 

In a nutshell, a resilience-centered approach gives companies three main abilities: identify threats faster, withstand the initial shock better, and recover faster. All of these give companies a competitive advantage over any business with similar present and future issues in the market.

Final Thoughts

The inability to forecast and acclimate to the shifting business environment is among the reasons for untimely business failures. Hence, the usage of future-proofing is deemed necessary. A future-proof business doesn’t only minimize the effects of unforeseen events and pace with the latest trends and customers’ demands. It also keeps employees highly adaptable, engaged, and satisfied toward the future of work. 

The Investment Paradigm Shift: Future Investment Opportunities to Foster Sustainable Economic Growth, Diversity and Prosperity

The Annual Investment meeting signed memorandums of understanding with organisations and companies in Indonesia on the sidelines of the B20 Summit, which was held on November 13-14, 2022, in Bali, Indonesia.

The Investment Paradigm Shift: Future Investment Opportunities to Foster Sustainable Economic Growth, Diversity and Prosperity

It should be noted that the Business 20 (B20) is a platform emerging from the G20, which is concerned with communicating with the global business community. The Business 20 (B20) was established in 2010 to develop the necessary policy recommendations on previously identified topics and submit them to the G20 Presidency during the Summit.

Mr Dawood Al Shezawi, Chairman of the Organizing Committee of the Annual Investment Meeting, signed a memorandum of understanding with the Indonesian Chamber of Commerce and Industry KADIN, represented by the Chairman, M. Arasjad Rasjid P.M.,  to bring in business owners and investors and help organise joint programs between the UAE and Indonesia, including the Annual Investment Meeting – the Asian version – in Indonesia in November 2023.

A Memorandum of Understanding on Attracting Talent, Innovative Entrepreneurs, and Final Year Students (Future Soft Power) to Participate in the Activities of the Annual Investment Meeting, as well as Contributing to the Preparation of Coordination, was also signed by Mr Walid A. Farghal, Director General of the Annual Investment Meeting, and the Association of Indonesian Private Universities, represented by National Vice Chairman of International Relations, George Iwan Marantika.

The director general of the Annual Investment Meeting, Mr Walid A. Farghal, also signed a third memorandum of understanding with the ASEAN-Business Advisory Council regarding luring the top startups from the startup qualifiers to the ASEAN Advisory Council summit conference and luring investment portfolios from ASEAN to the Annual Investment Meeting.

The fourth Memorandum of Understanding was also signed by Mr Walid A. Farghal, Director General of the Annual Investment Meeting, and the Chairman of the Global Indonesia Professionals’ Association (GIPA), Mr Steven Marcelino (Businessmen Outside Indonesia), in an attempt to attract them to the Annual Investment Forum. Chairman of the Board of Directors Stephen Marcelino signed the contract on behalf of the Indonesian organisation.

The fourth Memorandum of Understanding was also signed by the Director General of the Annual Investment Meeting, Mr Walid A. Farghal, and the Chairman of the Global Indonesia Professionals’ Association (GIPA), Mr Steven Marcelino, to encourage them to attend the Annual Investment Meeting (Businessmen Outside Indonesia).

Describing the signing of the five memorandums of understanding, Mr Dawood Al Shezawi, Chairman of the Organizing Committee of the Annual Investment Meeting, stated that the MOUs come in the context of the ongoing efforts made by the Annual Investment Meeting to implement that strategic plan into real-world results that will encourage direct and indirect investment and drive sustainable development.

Guide To Analyzing Customer Experience Trends Post-Pandemic

The COVID-19 pandemic has significantly influenced how people view customer experience. Contemporary brands are constantly looking for ways to adapt to the digital-first models, omnichannel support, and post-pandemic call centers and improve CX trends and statistics. Technology is advancing rapidly, thereby pressuring companies to reconsider their CX strategies. Additionally, with over 1.8 billion millennials on the globe, omnichannel became the bare minimum for accessing accurate information and enabling a smooth experience.

customer experience

The recent customer experience trends post the COVID-19 pandemic lays out a step-by-step blueprint of an ideal call center while providing remote agents and cloud-based software to give consumers a new dynamic experience. These statistics resemble the shifts in economies and contemporary AI solutions to deliver a frictionless service and consistent personalization of services. In this article, you will understand the nits and grits of CX trend analysis to evaluate the post-pandemic situation:

What Is Customer Experience Analytics?

Customer experience (also known as CX) analysis revolves around capturing the correct information, analyzing the CX statistical data, and evaluating the customer experience. This process combats the company’s limitations and adapts itself to enhance customer experience and retain customers.

The analytical data reflects the engagement between the consumer and the product and service. The most important aspects of this data are concerned with call center interactions, social media services, emails, and feedback kiosks.

How To Analyze Customer Experience (CX) Data?

Data collection is crucial to wisely choose your key metrics and key performance indicators (KPI). Here are the steps to take to optimize CX data collection:

Step 1: Establish An Objective For CX Analytics

Research indicates that business performance increases with the formulation of a solid objective. This objective will guide the team’s processes and influence how you perceive the information. Common objectives revolve around hard surface aspects during customer engagements, boosting conversion rates, and establishing a tailored experience.

Step 2: Cite Reliable Trend Sources

Analyzing recent customer experience trends during the post-pandemic era requires secondary data focusing on AI for quality management. Cloud contact center software and other comprehensive dialers prove much more cost-efficient than conducting in-depth surveys. These solutions also provide remote call center solutions for enhancing customer service, covering both inbound and outbound sales and marketing.

Step 3: Identify Points Of Friction

Once you get the relevant data, you can start ordering channels where most customer interactions occur. Let your team focus on key friction points and hotspots by categorizing and deriving insights. Keywords like “return” or “error” can prove to be a friction area and may demand comprehensive insights into such causes.

It is important to add the element of context in this regard. These causes must be analyzed based on scale and source, which can help you derive objective solutions to eradicate the problem.

Step 4: Quantify Sustainable Solutions

Address friction points derived in the previous step. The crucial aspect to consider in this step is not to devise short-term instant solutions but to create a long-term sustainable vision to improve metrics in the future. The outcomes can be quantified after the solutions have been in practice for a particular time frame. These calculations can be in the form of customer utility, effort score, promoter score, and sentiment. Keep in mind that these metrics must directly influence KPIs.

Tips To Improve CX Insights

Gaining insights through CX trend data takes work. The ultimate objective is to yield high performance with lower customer effort scores. Here are certain tips to help you in this regard:

  • Sort out demographic segments to account for revenue statistics.
  • The more personalization, the better the trends result.
  • Identify requirements and satisfy them most profitably.
  • Set yourself apart from competitors.
  • Track CX trends through reliable cloud call center software.


When patterns start to appear, it’s important to start paying attention. It’s critical to meet consumers’ demands to collect as much customer data as possible. As you can see from your client profiles and trip maps, certain demographic groups have preferred channels.

Additionally, customers may use many channels throughout the day. All this data is essential for you to have a complete image of how your client experience is perceived throughout the channels you are present on.

How to Choose Hosted Dialer Software for your Debt Collection Agency

Debt collection is a challenging task as it requires reaching and communicating with people who are not always going to perform the assumed duties. Though you need something to help you save your time, and energy, and make the work more effective and productive. What is this?

call centre
What do you need to know before choosing a hosted auto dialer software for you debt collection agency? How can the auto dialer solution for debt collection improve your performance and productivity? Check it out.

As debt collection is all about cold calling, the best solution is to purchase a hosted auto dialer software. A dialer for collection agencies is an all-in-one software that can cover all your needs and offer a wide range of features for workforce management, call monitoring, call recording, several modes for auto-calling, and much more.

So what is the debt collection dialer and how does it work? What benefits does it offer?

Let’s find it out.

What is automated debt collection calls software?

A dialer for collection agencies is a cloud-based software that includes three distinct algorithms for automated calling, call reporting and monitoring features, and intelligent redialing capabilities. It is called a hosted auto dialer software because it is cloud-based and all infrastructure that makes hosted dialer solutions work properly is located on the service provider’s servers or third-party servers that are paid for by your vendor. Thus, you don’t need to pay for any hardware, maintenance, or setups.

How do the debt recovery tools work?

As we have already discussed, hosted dialer solutions are cloud-based and it is the most cost-effective solution on the market – especially if we take into consideration that all benefits are on your side as you save money on infrastructure, not the vendor. Moreover, the debt collection dialer works via VoIP technology. Therefore, it needs nothing more than an Internet connection and headphones to perform calls. No landlines or desk phones, just pure efficiency.

What features of a hosted dialer solutions can boost the debt collection agency?

We have already stated that hosted auto dialer software is multifunctional and universal. Despite the fact that the debt collection dialer has its main purpose to perform cold calls, you still can enjoy numerous options for controlling your agents, overall campaign performance, call recording features, and other pleasant features that can improve your operational effectiveness and productivity.

Three dialing modes

Hosted auto dialer software has three diverse dialing modes – Predictive dialer, Power dialer, and Preview dialer. There can be nothing better for debt collectors than a Predictive dialer – over 100 dials per hour, 75% of response rate – 4 times faster than manual dialing! Moreover, the Predictive dialer can ignore unsuccessful calls and move further, but it offers flexible redialing rules for all unsuccessful calls.

Anyhow, the Predictive dialer needs at least five agents to work appropriately. But there’s a way out – a Power dialer with around 75 dials per hour, but with the ability to work with one agent only and leave voicemails – a feature that isn’t offered by the Predictive dialer.

Preview dialer can show the debtor’s data from your CRM to communicate with him more thoroughly. All types of hosted dialer solutions also provide you with deep insight into each campaign’s results.

CRM integration

You can’t collect debts without working with a CRM, and a hosted auto dialer software offers this feature to you without a need to switch between different apps and spend time gathering and processing data from different sources. Integrate a CRM system with a debt collection dialer to make agents more prepared before each call and reach each debtor with a personalized approach to boost the chance of success.

Call recording and monitoring

Need to get some additional control over agents’ work? Use call recording feature – an option to record calls to analyze them and point to agents’ mistakes or wrong approaches to debtors. Call monitoring allows you to take part in live calls – in hidden mode, in whispering mode(only the agent will hear you), or in barge-in mode(both parties hear you).

Local Caller ID

It is not a secret that most people just don’t answer calls that are marked as non-local – they consider them scam likely and avoid spending time on them. With the help of a dialer for collection agencies, mark all your calls with Local IDs of call receivers(in accordance with your CRM), or in other ways – an absolute flexibility for your decisions.

Cold voicemails

It is needed to make at least eight tries to reach a call receiver in a cold calling campaign, and when it comes to debt collection, a situation can become even more challenging. Nonetheless, with the assistance of hosted auto dialer software, you can easily leave cold voicemails – their callback rate can be over 20%, and that’s a great deal. And don’t worry about unsuccessful calls – customizable redialing rules will deal with any number of needed redials.

Call scripting

Debt collection needs agents to keep their focus on the purpose of the conversation and leave no chance for any conflicts or non-constructive communication. Call scripts can greatly help them to perform call flow management and keep each conversation in the right direction to make sure that the result will be satisfactory for you and your business. Use the internal script editor and constructor in the interface of automated debt collection calls software to construct, edit, or use ready scripts for each campaign and make vital notes exactly during the call.

Live reporting and dashboards

How do we detect if our cold calling campaign goes on in either right or wrong direction? We use stats and reports to take a closer look at what are the call volumes, average call duration, agent occupancy, response rate, and other metrics which point us to problems and mistakes performed by agents. Hosted auto dialer software is a tool with strong reporting features, such as live dashboards with all needed information about the campaign – see all agents’ performance and their personal stats to see who woks as a pro, an who fails the competition. Use data for further analysis and make wise and effective decisions to increase the performance of your agency.

How to Get Loans on Bad Credit

After the COVID-19 pandemic, many people were left cash-strapped. In 2022, 11.1% of Americans have bad credit scores, which makes it difficult to acquire loans. Loans are necessary to buy a house, further your education, or grow your business, but lenders are cautious in giving loans to people with bad credit, as they sometimes cannot pay it back. Even if you have low credit, you can still acquire loans. Here are a few ways you can get loans on bad credit.

Source: https://unsplash.com/photos/j5NU6WZN1nA

1.   Find a Co-signer

One way of getting a loan with bad credit is by having a friend or family member co-sign the loan with you. Ensure the co-signer has a steady income and a strong credit report. The cosigner’s high credit will satisfy the lender. This method can also allow you to get loans with low-interest rates and easy installments, so you can quickly and comfortably pay back the loan.

Sometimes co-signers can be apprehensive about putting their names down because they will have to step in and help if you cannot repay the loan. Convince them by showing them your plan for repaying the loan.

2.   Peer-to-Peer Loans

Peer-to-peer (P2P) lending is a loan-acquiring process between two individuals, removing the financial institution as the middleman. P2P lending websites will directly connect you to a lender or an investor. The interest rate on these websites is decided upon your credit score. Your low credit will likely only get you high-interest loans. If you are willing to pay high-interest rates, you can find a loan option on P2P lending sites. Regardless of whether you obtain a loan, you will have to pay the website a fee to initiate the process.

3.   Payday Loans

If you want to achieve small loans, consider taking a payday loan. They only provide you with up to $500 in loans, and you need to repay it by the next time you receive your salary. Only consider getting payday loans for emergencies, as they have incredibly high fees. Their interest rate can be anywhere between 150% to 600%.

4.   Unsecured Personal Loan

You get loans on low credit through an unsecured personal loan, but you will have to use some of your belongings as collateral. Such as a property, vehicle, or certificate of deposit. Unsecured personal loans are also given at high-interest rates. Only consider this option if you can pay back the loan, or you will lose your collateral.

5.   Tradelines

Tradelines are accounts listed on your credit reports, such as credit cards, mortgages, and student loans. They contain information on each account and show your payment history. Even if you have bad credit, lenders can look at this tradeline’s good payment history to approve your loan. To further improve your chances of getting a loan, you can purchase more tradelines from companies like tradeline supply. Read the tradeline supply company review to determine if it is the right match for you.


Loans are necessary to improve your financial situation as they help you start businesses, get higher education, and provide relief in emergencies. A bad credit score may prevent you from getting loans. Options like payday loans, personal loans, peer-to-peer loans, co-signers, and tradelines let you achieve loans even on low credit, but these loans come at high-interest rates. To ensure you repay the loans on time, you must devise a repayment strategy. Otherwise, your credit score can drop further.

Guide To Answer “Tell Me About Yourself” Properly In Interviews

When an interviewer asks you to tell them about yourself, they look for more than just a recitation of your resume. Your interviewer wants to know what motivates and drives you. This question is often used as an icebreaker but can also be a minefield. How much should you reveal about yourself? What if you say too much or too little? If you know how to answer tell me about yourself correctly, you’ll make a good impression on the interviewer and increase your chances of getting hired. So, how do you correctly answer the question “tell me about yourself” in an interview? Check it out here.


How To Answer – Tips And Examples

Preparing for how to answer tell me about yourself is the most challenging because it often takes a lot of work to know where to start and what to include. Follow these tips to keep in mind when answering this question:

  • Preparation is vital: This is one instance where over-preparation won’t hurt you.
  • Be Concise: One trap many job seekers fall into is rambling on and on about their life stories, which can quickly lose the interviewer’s attention.
  • Be Confident: This is your chance to sell yourself and your accomplishments, so be confident in your delivery.
  • Start with a brief overview of your professional background.
  • Include any relevant skills or experience that make you a good fit for the job.
  • Highlight your accomplishments and successes.
  • Keep it relatively short and to the point.

This question can be answered in numerous ways: Here are two examples:

“I’ve worked in marketing for the past ten years and am currently the head of marketing for a large company. I’m passionate about using marketing to help businesses grow, and I’ve been able to help a lot of businesses achieve their goals. I’m also interested in health and fitness and love spending time outdoors.”

“I’ve been a software engineer for the past 15 years and currently work as a senior engineer at a major tech company. I’m passionate about code quality and engineering practices and always look for ways to improve my technical knowledge. I enjoy tinkering with electronics and building robots.”

“I’ve been in sales for the past 20 years and helped businesses of all sizes grow their revenue. I’m passionate about helping businesses succeed, and I love working with people to help them reach their goals. I enjoy golfing and spending time with my family.”

How Not To Answer “Tell Me About Yourself”

In answering this question, remember it is not an invitation to recount your life story. The person asking the question is likely looking for a brief overview of who you are and what you do. So, how can you answer to impress your interviewer and leave them wanting to know more?

Consider these few tips you should avoid when answering this question.

  • First, don’t give a long-winded, detailed history of your life. The interviewer doesn’t need to know everything about you. Instead, provide a brief overview of your most relevant experience and skills.
  • Second, don’t try to be too funny or clever. This is not the time to crack jokes or show off your wit. Just be natural and honest in your answer.
  • Third, don’t get too personal. Don’t go into too much detail about your personal life when talking about your hobbies and interests.

By avoiding these three traps, you’ll be able to craft a solid answer to the question.


The best way to answer the “Tell me about yourself” question in an interview is to briefly overview your professional experience, most significant accomplishments, expectations for a new role, and career goals in a new position. Keep your answer relevant to the job you are interviewing for.